It depends on your dog’s coat type.
• Dogs with high-maintenance coats (Shih Tzus, Cockers, Poodles, Doodles, etc.) typically need grooming every 4–6 weeks.
• Other breeds can go up to 8 weeks between appointments.

Most appointments take around 2 hours or less, depending on your dog’s size, coat condition, and age.
• Dogs not receiving haircuts usually take about 1 hour.

Yes, especially for first-time clients. You’ll need to be present when we arrive, and someone must be available to receive your pet once grooming is complete. We never leave pets unattended.

Yes—but only well-behaved cats.

If your pet has aggression issues or severe anxiety, please let us know in advance. We may need to use special tools or take breaks for your pet’s comfort. If grooming becomes unsafe, we may recommend rescheduling or consulting your vet for calming options.

Matting is common and treatable, but it does take extra time. A $25+ de-matting fee may apply. In severe cases, we may need to shave the coat to avoid hurting your pet. Regular brushing at home can help prevent this. Let us know if you’d like tips!

This refers to pets that need extra care due to age, temperament, or medical conditions. We tailor our approach to ensure your pup is comfortable and safe during their groom.

Yes, mobile grooming provides personalized, stress-free, luxury care right at your doorstep. It’s convenient, private, and tailored to your pet’s comfort. It’s not for everyone—but it’s perfect for those wanting the best for their furry family.

We accept cash, check, Venmo, Zelle, credit, and debit cards. Payment is due once grooming is complete. If you need help, we’re happy to assist!

While not required, tips are always appreciated! Your groomer puts a lot of love and care into every session and a tip is a great way to show your appreciation.

Policies & Service Agreement

Please read, print, and sign this form before your first appointment.

No Cages – Just Comfort
We believe your dog deserves a calm and comfortable grooming experience. That’s why we never use cages. No more anxious barking or nervous waiting—just personalized, stress-free care from start to finish.

Appointment Deposit
A $40 deposit is required to secure all new appointments. This will be credited toward your final grooming cost. This policy is waived for returning clients.

Appointment Arrival Window
As a mobile service, we provide a 1–2 hour window for our estimated time of arrival. Due to traffic, weather, or unforeseen delays, we may arrive earlier or later than expected. We will notify you by text or phone if there are any changes to the schedule.

Cancellations & No-Shows
We understand that life happens. If you need to cancel or reschedule, please contact us at least 48 hours in advance.
• Cancellations with less than 48 hours’ notice will result in a $50 no-show fee, due the same day.
• First-time clients who miss their appointment will not be rescheduled.
• If multiple pets are scheduled and one is canceled last minute, you will still be responsible for that pet’s grooming fee.
Occasionally, we may need to cancel due to weather, illness, or equipment issues. In such cases, we’ll reschedule at your convenience.

Late Payment Policy
Payments are due the same day as your pet’s grooming service. A $25 late fee will apply to any unpaid balances after that day.
Please note: Prices are subject to change without notice.

Vaccination Requirements
For the safety of all our clients, we require that all dogs have a current rabies vaccination. If your dog is unable to receive the vaccine for medical reasons, a letter from your veterinarian is required.

Right to Refuse Service
We reserve the right to decline service to any dog or client who may not be a good fit for the mobile grooming experience. Your pet’s comfort and safety are our top priority.

Important Note About Double-Coated Breeds
For the health of your pet’s coat, we do not offer shaving services for double-coated breeds such as Golden Retrievers, German Shepherds, and similar. Shaving these coats can cause long-term damage, including changes in texture, uneven regrowth, and increased discomfort in varying temperatures.

Pricing & Payment Methods
Service pricing varies based on breed, size, coat condition, haircut requests, and temperament.
Payment is due upon completion of service. Accepted methods: Cash, Check, Venmo, Zelle, and Credit/Debit cards.

Vaccination Requirements
All pets must be current on vaccinations:
• Puppies: Up to date on all age-appropriate vaccines
• Adults/Seniors: Must have a current Rabies vaccine

Flea & Tick Policy
All pets must be free of fleas and on a vet-approved preventative. If fleas or ticks are found, a flea bath will be given and a $70 sanitation fee will be added.

Matted Pets
We do not offer dematting services. If mats are present, we will shave the affected areas for your pet’s health and comfort. This may result in minor skin irritation or nicks, for which we are not liable. To avoid matting, we recommend regular grooming and home maintenance.

Aggressive or Anxious Pets
We reserve the right to refuse or discontinue service for pets that display aggression or extreme stress.
• Full grooming fees still apply, even if the service is halted.
• If a bite occurs, it must be reported by law, and the pet owner is liable for medical costs and lost income.
We will not proceed with any services that your pet is uncomfortable with.

Key on File
Established clients may provide home access (key, garage code, etc.) to allow grooming when you’re not home. Pets should be secured in a crate, bathroom, or laundry room. We are not liable for any loss or damage to your home.

Senior & Health-Compromised Pets
Grooming may be stressful for older pets or those with medical conditions. Services will be adapted for comfort over style.
Executive Mobile Dog Grooming is not liable for injury, illness, or death during or after the appointment due to pre-existing conditions.

Accidents
While rare, grooming comes with risks. Grooming tools are sharp, and injuries such as nicks or quicked nails can happen, especially if a pet moves unexpectedly.
In the case of injury:
• You will be contacted immediately.
• If urgent and you’re unreachable, we’ll take your pet to your listed vet or the nearest available clinic.
Veterinary costs are the responsibility of the owner unless caused by gross negligence.

Pre-existing Conditions
Grooming may uncover or aggravate existing health issues. We’ll inform you of any findings, but we are not liable unless due to gross negligence.

Photos & Social Media
We may photograph your pet before, during, or after grooming and use these images for promotional or social media purposes. You consent to this by signing below.

Agreement & Authorization
By signing below, you acknowledge that you have read and understood this policy document. You confirm that you are the legal owner of the pet(s) receiving services and authorize Executive Mobile Dog Grooming to perform grooming services now and in the future without the need for additional signed contracts. Pricing is subject to change and applies to all current and future pets you own.